Refund and Returns Policy 

Effective Date: January 18, 2025

At GemSphereJewels, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes returns are necessary, and we have designed this policy to make the process as smooth and straightforward as possible. This Refund and Returns Policy outlines the procedures and conditions for returning or exchanging products purchased from our website, https://gemspherejewels.com/, or any other sales channels. By making a purchase with us, you agree to the terms outlined in this policy.

1. Our Commitment to Your Satisfaction

We stand behind the quality and craftsmanship of our jewelry. If for any reason you are not entirely satisfied with your purchase, we are here to help. We offer options for returns, exchanges, and refunds, subject to the conditions detailed below. Our goal is to provide a hassle-free experience that leaves you feeling confident in your purchase from GemSphereJewels.

2. Eligibility for Returns and Exchanges

You may be eligible for a return or exchange if the following conditions are met:

  • Timeframe: You must initiate the return or exchange process within 30 days of the delivery date. This ensures that we can process your return efficiently.

  • Condition: The item must be returned in its original, unworn, and unused condition. It should be free from any signs of wear, scratches, dents, alterations, or damage.

  • Packaging: The item must be returned in its original packaging, including all tags, labels, protective materials, and any accompanying documentation, such as certificates of authenticity, warranty cards, and instruction manuals. In the case of jewelry, this typically includes the branded box, pouch, and any protective wrapping.

  • Proof of Purchase: A valid proof of purchase, such as the original order confirmation email or a packing slip, is required for all returns and exchanges. This will help us verify your purchase and process your return promptly.

  • Exclusions: Certain items are not eligible for return or exchange, as detailed in Section 4 (Exceptions) below.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Customer Support: Within the 30-day return window, contact our customer support team by email at info@gemspherejewels.com or by phone at 310-579-9748. Provide your order number, the reason for the return or exchange, and the item(s) you wish to return.

  • Receive Instructions: Our customer service team will review your request and provide you with specific instructions on how to proceed with the return or exchange. This may include a return authorization number (RMA), a return shipping address, and any special packaging requirements.

  • Secure Packaging: Carefully repack the item in its original packaging and include any accompanying documentation. We recommend using a secure shipping box or envelope to prevent damage during transit.

  • Shipping the Return: You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable and insured shipping method for your return, as we are not responsible for items lost or damaged in transit.

  • Provide Tracking Information: Email us the tracking information once you’ve shipped the return so that we can track the return process.

  • Inspection and Processing: Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy. If the item is in acceptable condition, we will process your refund or exchange.

4. Exceptions

The following items are not eligible for return or exchange:

  • Custom-made or Personalized Jewelry: Items that have been custom-made, personalized, engraved, or altered according to your specifications are non-returnable and non-refundable.

  • Sale or Discounted Items: Items marked as “Final Sale,” “Clearance,” or heavily discounted may be non-returnable or have a limited return window, as clearly stated in the product description at the time of purchase.

  • Items Damaged by the Customer: We are not responsible for any damage to the product that is incurred by the consumer after delivery. This includes, but not limited to: Scratches, Dents, Improper use, Accidents or Abuse.

  • Items with Missing Parts: Items that are returned without original packaging, tags, certificates, or any parts of the item or its accompanying documents will be deemed ineligible for a refund or exchange.

5. Refund Policy

If your return is approved, a refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original form of payment used for the purchase. For example, if you paid with a credit card, the refund will be credited back to the same credit card.

  • Refund Timing: Please allow up to 7-10 business days for the refund to appear in your account. This time frame may vary depending on your financial institution and payment processor.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a product defect or an error on our part.

  • Partial Refunds: In rare cases, we may offer a partial refund if the item doesn’t meet all return requirements but still warrants a refund.

6. Exchange Policy

If you wish to exchange your item for a different product, please follow these steps:

  • Follow the Return Process: Contact our customer support team to initiate the return of your item, as outlined in section 3.

  • Place a New Order: Once we receive your returned item and verify its condition, we will assist you in placing a new order for the product you wish to exchange for. You may need to pay for the new product if it is more expensive or we may refund the difference if it is cheaper.

  • Shipping Charges: You are responsible for the shipping charges associated with the new item unless the exchange is due to our error or a product defect.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately (within 7 days of delivery). We will work with you to resolve the issue as quickly as possible. We may request that you provide pictures or videos of the damaged product to help us assess the situation. Depending on the nature of the issue, we will offer a replacement, repair, or refund, as appropriate.

8. Restocking Fees

We do not charge any restocking fees on returns for eligible products.

9. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

GemSphereJewels
139 Sumner Street,
Los Angeles, California, United States
Phone: 310-579-9748
Email: info@gemspherejewels.com
Website: https://gemspherejewels.com/

10. Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page, and it is your responsibility to review this policy periodically for updates.