Payment Policy 

Effective Date: January 18, 2025

At GemSphereJewels, we are committed to providing a secure and convenient payment process for all our customers. This Payment Policy outlines the methods of payment we accept, the security measures we have in place, and other important details you should be aware of when purchasing jewelry from our website, https://gemspherejewels.com/, or through other sales channels. By placing an order with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure and convenient payment methods to make your shopping experience as seamless as possible:

  • Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. You can securely enter your credit card details during the checkout process.

  • Debit Cards: We also accept debit cards that are linked to major card networks (Visa, Mastercard, etc.).

  • PayPal: You can choose to pay with your PayPal account. You will be redirected to the PayPal website to complete your payment.

  • Other Online Payment Gateways: We may offer other online payment options as they become available, and these will be displayed during the checkout process.

  • Gift Cards: GemSphereJewels gift cards can be redeemed on our website. If the total value of the purchase exceeds the amount on the gift card, you will need to pay the remaining amount using another accepted payment method.

2. Payment Security

We understand the importance of safeguarding your payment information. Therefore, we have implemented robust security measures to protect your data:

  • Secure Payment Gateway: All payments are processed through reputable third-party payment processors that utilize the latest encryption technologies. This ensures that your payment details are securely transmitted and protected.

  • PCI Compliance: Our payment processors are PCI DSS (Payment Card Industry Data Security Standard) compliant, which means they adhere to the highest standards of payment security.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your data during transmission. This ensures that your information remains private and secure as it travels between your browser and our servers.

  • No Storage of Payment Information: We do not store your full credit card or debit card details on our servers. Your payment information is processed and stored securely by our payment processors.

  • Fraud Prevention: We utilize various fraud prevention measures to protect against unauthorized transactions. This may include verifying your payment information and monitoring for suspicious activity.

3. Payment Authorization

By providing your payment information, you authorize us, or our payment processors, to charge your chosen payment method for the total amount of your order, including any applicable taxes, shipping, and handling fees. We will not ship your order until the payment has been successfully authorized.

4. Pricing and Taxes

  • Pricing: All prices displayed on our website are in US Dollars and are exclusive of applicable taxes, shipping, and handling fees. These additional fees will be calculated at checkout and included in your order total.

  • Taxes: Applicable sales taxes are charged based on the shipping address and in compliance with the laws of the United States. Tax rates may vary depending on your location.

  • Pricing Errors: While we strive to ensure accuracy, pricing errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel the order and refund the amount paid. You will be notified if such an issue arises.

5. Currency Conversion

If you are paying with a card or account in a currency other than US Dollars, your bank or payment provider may charge a currency conversion fee. We are not responsible for these fees, and the exact amount will depend on your financial institution’s policies. The price displayed at checkout will reflect the amount charged in US dollars only.

6. Payment Confirmation

Once your payment is successfully authorized, you will receive an order confirmation email detailing your purchase. This confirmation serves as proof of your payment and order details.

7. Payment Issues

In the event of a payment failure or other issue, please ensure that:

  • You have sufficient funds available in your account.

  • Your credit card or debit card is not expired or blocked.

  • You have accurately entered your payment details.

  • There are no technical issues on the payment platform.

If you continue to experience payment issues, please contact our customer support team at info@gemspherejewels.com or by phone at 310-579-9748 for assistance.

8. Gift Cards

  • GemSphereJewels gift cards can be used to purchase products on our website.

  • If the purchase total exceeds the value of the gift card, you can pay the remaining balance with another accepted payment method.

  • Gift cards are non-refundable and cannot be exchanged for cash.

9. Fraud Prevention

We take all necessary steps to protect against fraudulent activities. If we suspect any fraudulent activity, we may request additional verification information from you, or we may cancel your order. We may also report fraudulent activity to law enforcement authorities.

10. Refunds

Refunds will be processed using the original payment method. Please refer to our Return and Refund Policy for more details on how refunds are handled.

11. Policy Updates

We reserve the right to change or modify this Payment Policy at any time without prior notice. Changes will be posted on this page and will become effective on the date of posting.

12. Contact Information

If you have any questions or concerns about our payment policy, please contact us at:

GemSphereJewels
139 Sumner Street,
Los Angeles, California, United States
Phone: 310-579-9748
Email: info@gemspherejewels.com
Website: https://gemspherejewels.com/