Sales Policy

Effective Date: January 18, 2025

At GemSphereJewels, we are committed to providing our customers with a transparent, secure, and enjoyable shopping experience. This Sales Policy outlines the terms and conditions that apply when you purchase jewelry from us, whether through our website, https://gemspherejewels.com/, or any other sales channels we utilize. By placing an order with us, you agree to abide by this policy.

1. Order Placement

Orders can be placed online through our website. We require complete and accurate information at the time of your order, including:

  • Personal Details: Full name, shipping address, billing address, email address, and phone number.

  • Payment Details: Credit card or other authorized payment information.

  • Product Details: Clearly identify the items you are purchasing including any specific design preferences (e.g. metal type, chain length).
    You are responsible for the accuracy of information provided. Please review your order carefully before submitting, as corrections may not be possible after the order is placed.

2. Order Confirmation

Once your order is received, you will receive an automated order confirmation via email, detailing the products, price, shipping and billing addresses, and any applicable taxes. This confirmation email is an acknowledgement of receipt of your order, not acceptance.

3. Order Acceptance and Cancellation

We reserve the right to accept or decline orders at our sole discretion. Reasons for declining an order may include but are not limited to:

  • Product unavailability

  • Errors in product information or pricing

  • Suspected fraudulent activity

  • Inability to verify payment information

  • Violation of our Terms of Service

If we cancel your order, we will inform you via email, and refund your money through the original payment method as quickly as possible, typically within 7 business days.
You can cancel an order before it ships by contacting us via email or phone. Once shipped, you must proceed through our return procedure.

4. Pricing and Payment

  • Pricing: All prices displayed on our website are in US Dollars, and exclusive of any applicable taxes, shipping, and handling fees. These additional fees will be added at the time of checkout. Prices are subject to change without prior notice.

  • Payment Methods: We accept payments through the following methods: Credit Cards (Visa, Mastercard, American Express, Discover), Debit Cards, PayPal and other forms of online payments that we explicitly state. We do not accept payment by cash or personal checks.

  • Payment Processing: All payments are processed securely through our reputable payment processor. We don’t store your payment information on our own servers. By providing payment information, you are authorizing us or our payment processor to charge you for the order you are placing.

  • Taxes: Applicable sales taxes are charged based on the shipping address and in compliance with the laws of the United States. Tax rates may vary depending on your location.

5. Shipping and Handling

  • Shipping Options: We offer various shipping options, which may include standard, expedited, and express options. Shipping costs and estimated delivery times will be calculated at checkout based on your location, shipping method chosen, and item weight.

  • Shipping Addresses: It is your responsibility to provide a complete and accurate shipping address. GemSphereJewels is not responsible for delivery delays or non-delivery due to an incorrect address.

  • Delivery Times: Estimated delivery times are provided for guidance only, and we cannot guarantee delivery by a specific date. Delivery times may be longer during peak periods or due to unforeseen circumstances, like custom processing.

  • Shipment Tracking: Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to follow your package’s delivery status.

  • Insurance: We provide shipping insurance for all packages. In the rare event of loss or damage during transit, please contact us immediately so we can assist you.

  • International Shipping: We ship to many countries. You may be responsible for any international import fees, duties, taxes, brokerage fees, or other charges incurred on the package when it enters your country. GemSphereJewels is not responsible for these charges.

6. Return and Exchange Policy

  • Returns: If you are not fully satisfied with your purchase, you may return the item in its original condition, unworn, and in its original packaging along with all the documents, within 30 days of delivery for a full refund or exchange. Items must be in saleable condition, free of any wear and tear. Custom made or modified items are non-refundable and not returnable.

  • How to Return: To start a return process, please contact our customer service team at info@gemspherejewels.com or phone at 310-579-9748 within 30 days of receiving your order. We will provide you with instructions on how to return your item. You are responsible for the return shipping costs unless the return is due to our error.

  • Exchanges: If you wish to exchange your purchase for a different product, please contact us and we will help you with your exchange. If there are pricing differences, we will adjust payment.

  • Refunds: Refunds will be processed using the original payment method once the returned item has been received and verified as being in its original condition. Refunds may take 7 business days to reflect in your account, depending on your financial institution.

  • Exceptions: We may not accept returns or exchanges for items that are damaged by the consumer, custom made or modified, or missing any parts or packaging components.

7. Warranties and Repairs

  • Limited Warranty: Our jewelry comes with a limited warranty that covers manufacturing defects for a period of one year from the date of purchase. This warranty does not cover normal wear and tear, damage due to improper use or care, or loss of stones.

  • Repair Services: We offer repair services for our products, which will incur a charge depending on the extent of repairs needed. Please contact our customer service team for more details and a cost estimate.

8. Customer Support

Our customer support team is available to assist you with any queries, concerns, or issues. You can contact us:

9. Policy Updates

We reserve the right to change or modify this Sales Policy at any time without prior notice. Changes will be posted on this page and will become effective on the date of posting.

10. Contact Information:
GemSphereJewels
139 Sumner Street, Los Angeles, California, United States
Phone: 310-579-9748
Email: info@gemspherejewels.com
Website: https://gemspherejewels.com/