Privacy Policy

Effective Date: January 18, 2025

At GemSphereJewels, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gemspherejewels.com/ (the “Website”) or otherwise interact with us. By using our Website and services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how we handle your data.

1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: This includes information that can directly identify you, such as:

    • Contact Information: Your name, email address, postal address, phone number, and any other contact details you provide when registering for an account, placing an order, or contacting us.

    • Account Information: Your username, password, and any other information you provide when setting up an account with us.

    • Payment Information: Your payment details, such as credit card information, billing address, and transaction history, when you make a purchase. Please note that we use secure third-party payment processors, and we do not store your full payment details on our servers.

    • Communication Information: Any information you provide when you contact us via email, phone, or through our website’s contact forms.

  • Non-Personal Information: This includes information that cannot directly identify you, such as:

    • Website Usage Information: Information about how you use our website, including pages visited, browsing activity, search queries, time spent on pages, and referring URLs. We use cookies and similar technologies to gather this type of data.

    • Device Information: Information about the device you use to access our website, such as your IP address, browser type, operating system, device identifiers, and mobile network information.

    • Aggregated Data: We may collect and analyze aggregated data, which does not identify individuals, for statistical purposes or to improve our services.

2. How We Use Your Information

We use the information we collect for a variety of purposes:

  • Order Processing: To process your orders, manage your account, facilitate payments, and fulfill your purchases.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.

  • Personalization: To personalize your experience on our website, including product recommendations, targeted offers, and customized content.

  • Marketing and Communication: To send you promotional materials, newsletters, special offers, product updates, and other marketing communications, subject to your consent where required by applicable law. You can opt out of these communications at any time.

  • Website Improvement: To analyze how our website is used, identify areas for improvement, and enhance its functionality and performance.

  • Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect against fraud or other illegal activities.

  • Analytics: To monitor and analyze trends, usage, and activities on our website to better understand our users’ behavior and needs.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who help us operate our website, process payments, fulfill orders, provide customer support, manage marketing campaigns, conduct analytics, and other essential services. These providers are obligated to protect your information and use it only for the purposes we specify.

  • Payment Processors: We use reputable payment processors to handle payments. We do not store your full payment information on our own servers. These processors are PCI compliant and handle your information securely.

  • Shipping Companies: We share your shipping address and contact details with shipping carriers to fulfill your orders and provide shipping updates.

  • Legal Obligations: We may disclose your information if required to do so by law, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of that transaction.

  • With Your Consent: We may share your information with other third parties with your explicit consent.

  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not identify individuals with third parties for various purposes, such as statistical analysis or marketing research.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our website. These technologies help us:

  • Essential Functions: Enable core website functionality, such as navigation, security, and shopping cart features.

  • Improve User Experience: Remember your preferences, personalize your experience, and enhance website performance.

  • Analytics: Track website usage and gather data to improve our services.

  • Advertising: Show you relevant ads on our website and other platforms.

  • Personalization: Allow us to deliver a customized experience.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Your Choices and Rights

You have certain rights and choices regarding your personal information:

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections or updates.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: You can opt out of receiving marketing emails from us by following the instructions in those emails or by contacting us directly.

  • Withdraw Consent: If you have given us your consent to use your personal information for certain purposes, you can withdraw that consent at any time.

  • Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

  • Objection to Processing: You may have the right to object to our processing of your personal information for certain reasons.

To exercise any of these rights, please contact us using the contact information provided in Section 9.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure Server: Hosting our website on a secure server.

  • Encryption: Using encryption technologies such as SSL/TLS to protect sensitive data during transmission.

  • Access Control: Limiting access to your personal information to authorized personnel only.

  • Data Backup: Performing regular data backups to prevent data loss.

  • Third-Party Security: Ensuring that our third-party service providers have adequate security measures in place to protect your information.

While we take all precautions, please note that no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer needed, we will securely dispose of it.

8. International Data Transfers

Your information may be processed and stored in countries outside of your own, which may have different data protection laws than your country. We will take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

GemSphereJewels
139 Sumner Street,
Los Angeles, California, United States
Phone: 310-579-9748
Email: info@gemspherejewels.com
Website: https://gemspherejewels.com/

10. Policy Updates

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date” at the top of the policy. Please review this policy periodically for any changes. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.