Shipping Policy

Effective Date: January 18, 2025

At GemSphereJewels, we are committed to delivering your exquisite jewelry pieces to you safely and efficiently. This Shipping Policy outlines our shipping procedures, costs, estimated delivery times, and other important details you should be aware of when purchasing from our website, https://gemspherejewels.com/, or through other sales channels. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing Time

  • Processing Period: Once your order is placed and payment is successfully authorized, our team will begin processing your order. This typically takes 1-3 business days. During this time, we carefully prepare your items, package them securely, and prepare them for shipment.

  • Custom and Made-to-Order Items: Please note that custom-made or made-to-order items may require additional processing time. We will provide an estimated processing time for these items when you place your order.

  • Order Cut-Off Time: Orders placed after 2:00 PM Pacific Standard Time (PST) on a business day, or on a weekend or holiday, will begin processing on the next business day.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs, including:

  • Standard Shipping: Our standard shipping option typically takes 3-7 business days for delivery within the continental United States. This is our most economical option.

  • Expedited Shipping: Expedited shipping usually takes 2-3 business days for delivery within the continental United States. This option offers a faster delivery time.

  • Express Shipping: Express shipping typically delivers within 1-2 business days for delivery within the continental United States. This is our fastest shipping option.

  • International Shipping: We ship to many countries worldwide. Delivery times for international shipping vary depending on the destination and customs procedures. International delivery times may range from 7 to 21 business days, or longer depending on the destination.

  • Shipping Carriers: We primarily use reputable shipping carriers, such as USPS, UPS, FedEx, and DHL, to ensure reliable and trackable deliveries. The shipping carrier will be chosen based on your location and chosen delivery method.

3. Shipping Costs

  • Calculated at Checkout: Shipping costs are calculated based on the weight, dimensions, and destination of your order, as well as the chosen shipping method. The exact shipping cost will be displayed at checkout before you finalize your purchase.

  • Free Shipping: We may offer free shipping promotions from time to time. Please note that free shipping promotions may have certain conditions, such as a minimum purchase amount.

  • International Shipping Costs: Shipping costs for international orders will vary depending on the destination and chosen shipping method. You will be responsible for any applicable customs duties, taxes, and other import fees imposed by your country.

  • Shipping Fees Are Non-Refundable: Please note that shipping fees are non-refundable, except in cases where the return is due to an error on our part or a defective product.

4. Shipping Addresses

  • Accuracy: It is your responsibility to provide a complete and accurate shipping address. GemSphereJewels is not responsible for delivery delays or non-delivery due to incorrect or incomplete addresses. Please double-check your shipping information before confirming your order.

  • Address Changes: If you need to change your shipping address after placing an order, please contact our customer support team immediately at info@gemspherejewels.com or by phone at 310-579-9748. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once your order has been processed and shipped.

  • PO Boxes: For standard shipping, we can ship to PO Boxes, but some restrictions may apply. Expedited shipping may require a physical street address.

5. Shipment Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the delivery status of your order.

  • Tracking Issues: If you experience any issues with tracking your package, please contact our customer support team, and we will assist you.

6. Delivery

  • Delivery Confirmation: Delivery confirmation is provided by the shipping carrier. We are not responsible for any lost or stolen packages after the carrier has confirmed delivery to the provided shipping address.

  • Signature Required: For high-value items, we may require a signature upon delivery. This ensures that your package is delivered to the correct person and helps protect against loss or theft.

  • Delivery Delays: While we strive to deliver your order within the estimated timeframe, delivery times are not guaranteed. Delays may occur due to factors outside our control, such as weather conditions, carrier delays, or customs processing.

  • International Delivery: International shipments may be subject to delays due to customs inspections and processing times. We are not responsible for any such delays.

7. International Shipping

  • Customs Duties and Taxes: For international orders, you are responsible for any applicable customs duties, taxes, and import fees imposed by your country. These charges are not included in the product price or shipping cost. Please check with your local customs office for more information on these fees.

  • Customs Clearance: The recipient of the package is responsible for clearing customs in their country. Delays may occur during the customs clearance process.

  • Restricted Items: It is your responsibility to ensure that the items you are ordering are allowed to be imported into your country. We are not responsible for any orders that are confiscated by customs.

8. Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package or file a claim. If your package is determined to be lost, we will either reship your order or provide a refund.

  • Damaged Packages: If your package arrives damaged, please contact us immediately and provide photos of the damaged package and items. We will work with the shipping carrier to file a claim and arrange for a replacement or refund.

  • Insurance: We use secure shipping methods with insurance protection.

9. Policy Updates

We reserve the right to change or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page and will become effective on the date of posting.

10. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

GemSphereJewels
139 Sumner Street,
Los Angeles, California, United States
Phone: 310-579-9748
Email: info@gemspherejewels.com
Website: https://gemspherejewels.com/